Terms & Policies

RESERVATION POLICIES

A free 15-minute consultation is available before booking. Sessions and packages can be reserved online or directly with the therapist. Once reserved, the day and time are fixed together.

CANCELLATION POLICY

Cancellations or rescheduling need 24 hours' notice. Cancellations within 24 hours are charged in full. One exception per 5 sessions is allowed for emergencies, the session is rescheduled rather than charged. Rescheduled sessions are set to a time that works for both parties.

SESSION LENGTH AND FORMAT

Sessions are 60 minutes, on a fixed day and time, held on Zoom. Most clients meet weekly; twice-weekly sessions are available when useful, decided together based on what's actually helpful at the time.

CONFIDENTIALITY

Everything you share stays confidential. The exceptions: risk of suicide, inability to care for yourself, or involvement in a crime, in which case necessary information may be shared with those close to you. If you're under 18, a caregiver is kept informed.

PAYMENT OF FEES

Fees are paid online in advance. Payment details are provided at booking.

TERMINATION

Ending is a normal part of the process, not a failure. When you're ready, we'll talk through ending together. If a pause makes sense at any point, that's an option too, discussed and agreed on, not decided for you.